Custom & Warrenty

At https://topluxwatches.store, we provide custom luxury watch options, including 18K gold and platinum, as well as gold and platinum plating. Please remember that all customized items are final sale and not eligible for returns or exchanges.

For custom watch inquiries, please contact us via WhatsApp at +14588369139.

Exclusive 2-Year Warranty
Watches valued over $900 purchased from our site come with a 2-year warranty at no extra charge. Our certified watchmakers have over 20 years of experience, ensuring the highest quality. This warranty is provided free of charge to https://topluxwatches.store customers.

Warranty Coverage
Our warranty covers defects in manufacturing but does not include intentional damage or wear and tear, such as scratches. Always ensure the crown is tightly secured to avoid water damage, as this is not covered if caused by improper usage.

How to File a Claim
To initiate a warranty claim, please email us your tracking number after your product ships. Any package received without prior notification will be returned.

If your watch cannot be repaired, we will send you an identical replacement. If that model is unavailable, you may select another product of equal value. We strive to resolve most manufacturing defects swiftly.

To protect your returns, please insure them, as we are not responsible for shipping damages. Intentional damage to the crown/stem is excluded unless it is a manufacturing defect.

Repairs generally require 1-2 weeks, with all products undergoing a final inspection before repair or replacement.